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FREQUENTLY ASKED QUESTIONS

COMPANY

Where is Yes To located?
The Yes To, Inc. headquarters are in gorgeous San Francisco, California, USA.
Do you have a blog?
Why yes we do! Here's the link:...blog.yestocarrots.com
I am interested in a product or financial donation to support our local organization. Whom do I contact?
You can submit your request to our Marketing department to marketing@yestocarrots.com. We will review your request and determine if it is something we are able to sponsor. Due to the number of inquiries we receive, we cannot guarantee response to every request.
What is Yes To's Position on Animal Testing?
Our products are tested on YES TO employees, friends and family,but never (ever) on animals. We are against animal testing and ensure our manufacturers adhere to this same principle. Additionally, we are committed to partnering with global agencies (including PETA) to eliminate animal testing, find safe and effective testing alternatives, and ensure product and consumer safety.
Is your company called Yes To or Yes To Carrots?  What is the difference?
The company is called Yes To, Inc. One of our sub-brands is Yes To Carrots - a line made for normal to dry skin and hair.
How long has Yes To been in Business?
The brand Yes To Carrots was originally developed at the end of 2005. Yes To, Inc. was incorporated in the USA in 2006.
What is the Seed Fund?
The Yes To Carrots™ Seed Fund, a U.S. 501(c)3 non-profit organization, is on a mission to make a difference in people's lives by providing under-served communities with the resources to develop and sustain an organic food source and access to healthy nutrition.

Together with our partner organizations, the Yes To Carrots™ Seed Fund assists these communities by providing donations to help with seeds, plants, equipment, irrigation support and technical know-how.

Visit our Yes To Seed Fund section for more information.
Are you a public company?
Yes To is a privately held company.
I would like to submit my organization for sponsorship by Yes To Inc.. What are the guidelines, and how do I submit my proposal for consideration?
You can submit your request to our Marketing department marketing@yestocarrots.com. We will review your request and determine if it is something we are able to sponsor.
I'd like Yes To to Sponsor an event or donate items, who should I contact?
You can submit your request to our Marketing department to marketing@yestocarrots.com. We will review your request and determine if it is something we are able to sponsor.
Is the information I provide Yes To confidential?
Yes, absolutely. We do not share any customer information and we do not sell our email list.
Do you sell or trade email lists and names?
Never. When you sign up to be part of the Yes To Movement, your information is safe with us.
How can I apply for a job at Yes To?
We are always looking for people with incredible qualifications who can contribute to the Yes Movement. Please submit your resume to careers@yestocarrots.com for consideration. Due to the number of career inquiries we receive, we cannot guarantee response to every submission. We do keep all contacts and will be in touch if there is a position available that matches your qualifications.

INGREDIENTS

Where are your synthetic ingredients derived from?
Among our synthetic ingredients are preservatives such as potassium sorbate and benzyl alcohol. Although most potassium sorbate is made synthetically, potassium sorbate is a naturally occurring unsaturated fatty acid and is completely safe with regard to health, and has the lowest allergenic potential of all food preservatives. Benzyl Alcohol is derived from Benzoic Acid, which is a naturally occuring acid found in plants and some fruits.
Are the Baby Carrots products Gluten Free?
Yes. All five of the Baby Carrots products are gluten free. However, please note that these items are produced in a facility that processes products which contain gluten, therefore we cannot guarantee them to be 100% gluten-free.
Do Yes To products contain gluten and/or soy?
Most do not but there are a few that do. Please email care-ettes@yestocarrots.com for an updated list!
Do any of your products contain fragrance? If so, what is it made of?
Yes To's fragrance is a mix of essential oils, natural aromatic chemicals and other synthetic ingredients that are approved by RIFM (Research Institute for Fragrance Materials). The synthetic ingredients are used when there are no natural alternatives to create the current scent.
Are your products safe for use by pregnant women?
While we work to have a very high level of natural and organic ingredients, we suggest you discuss the use of our products, or any products, with your doctor during pregnancy.
I am a Vegan. What products can I use?
Most of our products are great for vegans! A few use animal-produced or derived products like beeswax and honey. Please email care-ettes@yestocarrots.com for an updated list!
I am allergic to Carrots/Tomatoes/Cucumbers/Blueberries, can I still use your products?
We cannot guarantee that the use of carrots, tomatoes and cucumbers will not cause an allergic reaction. We suggest you consult with your doctor prior to using our products.
I may have had a reaction to one of your products. What do I do?
Stop using the product and call your medical professional. Please contact us at 1-888-92YESTO to inform us of the product you were using and the reaction that occurred.
Do any Yes To Products contain Sodium Lauryl Sulfate (SLS ) and Sodium Laureth Sulfate (SLES)?
None of the current formulas contain SLS or SLES
Does Yes To Carrots™ contain phthalates?
No! We are so used to saying "Yes," but are happy to say there are NO phthalates in our products.
Does Yes To Carrots™ contain animal ingredients?
The Yes To product families do not contain animal ingredients with the exception of Honey Extract and Beeswax. Both of these ingredients are derived naturally from bees.
Do the products really contain carrots, cucumbers and tomatoes?
Yes, our products actually contain carrot juice, cucumber extract, and tomato extract among other vegetables and fruits. We may even help you get in your 5 veggies a day!
Will Yes To Carrots products make my skin turn orange?
No, they will not.
Will Yes To hair care products adversely affect my color treated hair?
We suggest using our Yes To Cucumbers hair care line. It is formulated especially for color-treated hair, and should not affect your gorgeous locks!
My baby seems to have had a reaction to a Yes To Baby Carrots product. What should I do?
Please stop using the product and call your medical professional.
What is Isopropyl Myristate? What are the sources of this ingredient? Is it natural?
Isopropyl Myristate 95% NF/EP (National Formulary/European Pharmacopeia) is derived from natural vegetable oil. This ingredient is 'kosher certified' and used in kosher foods (certification available).
What is Phenoxyethanol? Is this an ethoxylated ingredient? Do any of the Baby Carrots products have ethoxylated ingredients? If so, how does Yes To remove the dioxan 1,4 from these ingredients?
No, none of the Baby Carrots ingredients are ethoxylated.

Phenoxyethanol is a form of natural alcohol and is derived from either Rose Oil or Green Tea; in this case we use Phenoxyethanol derived from Green Tea. This ingredient has nothing to do with the ethoxylation process, and therefore does not involve any stripping processes.

The role of Phenoxyethanol in our products is to prevent and retard microbial growth, and thus protect our products from spoilage.
What is Citric Acid? Is this natural?
Citric acid exists in a variety of fruits and vegetables, most notably citrus fruits. This ingredient is sourced primarily from lemons and limes, and is 100% natural.
What is Retinyl Palmitate? How does Yes To source this ingredient, and is it natural?
Retinyl Palmitate is produced from Retinol (Vitamin A) and is sometimes referred to as Vitamin A Palmitate. The precursors of Retinyl Palmitate are: (a) beta-carotene e.g. carrots (b) Palm Oil.

Yes To extracts Retinyl Palmitate by crushing the carrots and then extracting the ingredient using heat.
What is Tocopheryl Acetate? Where does this ingredient come from?
Tocopherol, a fat-soluble vitamin, is found in vegetable fats and oils, dairy products, meat, eggs, cereals, nuts, and leafy green and yellow vegetables. It is usually present in a form as alpha-, beta-, gamma-, and delta- Tocopherol. The alpha form has the same biological activity as vitamin E. Tocopherols can be produced from vegetable oils or can be synthesized.

Tocopherol Acetate is the ingredient used in Yes To products, and is derived from the etherification of Tocopherol with acetic acid. This ingredient is also frequently the source of vitamin E in dietary supplements.
Is Glycerin vegetable based?
The glycerin used in our products is sourced from vegetable fats and oils.
What preservatives are used in Yes To Baby Carrots products?
Yes To Baby Carrots contains two preservatives, Potassium Sorbate and Sodium Benzoate. We are happy to say that these are paraben-free preservatives.
What ingredients in the Bubble Bath are actually 'cleansing' agents? How are these ingredients sourced?
The cleansing agents we use in the Baby Carrots 'Naturally Cleansing Bubble Bath' are Lauryl Glucoside (derived from corn), Decyl Glucoside (derived from corn), and Coco-Sulfate (derived from coconut).
What is the Fragrance used in Baby Carrots? How is it sourced, and is it 100% natural?
Yes To Baby Carrots products are formulated with 100% natural fragrance. The fragrance is made up of the following all-natural components, with the ingredient source and/or process as noted:
· Amyris Oil: Isolation from Amyris Tree
· Guaiacwood Oil: Isolation from Palo Santo Tree
· Natural Allyl Caproate: Reaction of Natural Caproic Acid from cheese with alcohol
· Natural Amyl Cinnamic Aldehyde: Natural Benzaldehyde reaction with Natural Aldehyde
· Natural Aldehyde C-14: Reaction from Natural Anise Oil
· Natural Anisic Aldehyde: Reaction by Thermal degradation of Castor Oil with cyclization
· Natural Benzyl Acetate: Natural Benzaldehyde reacted with vinegar
· Natural Cis-3-Hexenol: Isolation from Peppermint Oil
· Ho Wood Oil: Isolation from Ho Wood
· Natural Melon Aldehyde: Condensation of natural Isobutyraldehyde from cheese
· Natural Phenyl Ethyl Alcohol: Isolated form Natural Geranium or Rose Oil
· Natural Triethyl Citrate: Reaction from Natural Citric Acid (from Citrus) combined with Grain Alcohol
· Natural Vanilli: Isolation from Clove

PRODUCT

What is the difference between Yes To Carrots, Yes To Tomatoes, Yes To Cucumbers and Yes To Blueberries?
Yes To Carrots products are formulated for normal-to-dry skin and hair types. Yes To Cucumbers are formulated for sensitive skin types and color-treated hair. Yes To Tomatoes products are formulated for oily/combination skin types and fine/thin hair. And Yes To Blueberries products are formulated to fight the signs of aging. Please visit our Yes To Brands section to determine your brand or perfect recipe.
How do I know which line is right for me?
We believe that everyone has their own special 'recipe' of Yes To products.Check out our Yes To Brands section will help you find the brand or perfect combination of brands that best suit your needs.
Can I use products from more than one of your lines?
Of course! We encourage all of customers to find their own, perfect 'recipe' from our three lines.
What are the special benefits of fruits and vegetables?
It depends on which one! Please see each individual product page to learn more about the benefits of our wonderful ingredients. In general, we believe that what you put ON your body is as important as what you put IN your body. This is why we believe in the power of fruits and vegetables in our products.
What are parabens?  
Parabens are a class of preservatives found in many cosmetic products. Although some parabens are found in nature, most parabens are synthetically derived. Yes To strives to create products with as many natural ingredients as possible, and therefore, we choose to use preservatives other than parabens.
Are all Yes To products all natural?
We strive to create Yes To products with as high a natural ingredient content as possible. You can review each products' description and the Ingredients List to determine the mix of natural, organic and synthetic ingredients.
What's the difference between all-natural and organic?
A product labeled 'natural' has not been chemically altered from its original state, and nothing as been removed or added. Our natural products are derived from natural plants or animal sources. A product labeled "organic" has been manufactured, produced and distributed through organic means, which are defined by specific guidelines set forth by the FDA.
Are your products non-comedogenic?
The Yes To Cucumber Facial Towelettes are non-comedogenic, as is the Yes To Tomatoes Repairing Acne lotion.
Are Yes To products hypoallergenic?
Yes, most of our Yes To Cucumber products have been certified as hypo-allergenic.
What is the youngest age that you recommend using your products?
We recommend our Yes To Baby Carrots line for your little ones from birth to toddler.
Are Yes To products safe for pets?
While our products are not made for animal use, customers have told us they work beautifully when bathing their pets. We suggest discussing this with you vet prior to use.
Do you have a men's line?
All of our products are formulated for both men and women. It's all about finding your personal recipe. Review our Yes To Brands section to help you determine the best mix for you.
I have great ideas for products I would like you to produce. How can I send you my ideas?
We love getting your ideas! We invite you to post on our Facebook page at www.facebook.com/yestocarrots.
Where are Yes To products made?
Yes To products are manufactured in the United States.
How can I get a product sample?
We include product samples with the purchase of items on yestocarrots.com when available. We do not offer product samples, but suggest purchasing some of our trial size items if you are interested in trying a smaller size prior to purchasing a full size product. We carry travel sizes for a very limited set of products, but are always interested in hearing form our customers as to what other items they would like to see in the future. Travel sizes are currently available at select Target retail locations.
I'm a journalist/blogger doing a story.  Who can I contact for info/samples?
We would love to be able to provide giveaways and samples to all the amazing bloggers, but as I'm sure you can understand, we receive a lot of solicitations and unfortunately we have had to put a hold on the program. We do not expect this to be long-term and will be happy to keep your name on file for when the blogger sample/giveaway program resumes.As a general rule, we look for blogs that have more than 30 postings over the course of 6 months. Additionally, your blog should have a minimum of 10k visitors per month. In the meantime, however, we'd love for you to join our mailing list so that we can keep you up to date with Yes To News. Simply go to http://www.yestocarrots.com/process?action=signUp and fill out your information.
How are Yes To products different from other "natural" products like those found in other personal care lines?
Yes to is a consumer-inspired line of skin and hair care products born out of a desire to make you look and feel your most happy and radiant. Not only are our products all more than 95% naturally derived, but they will give you the results you want! Our unique blend of fun, guilt-free pricing and awesome products is what sets us apart.
Are the Baby Carrots products clinically tested?
Yes. Yes To had several types of tests performed on these products, as we know how critical it is for parents to trust products they use on their little ones. We performed and passed the following tests:
1. Pediatric In-Use Dermatological Safety test
2. Hypoallergenic Dermatological Tested (RIPT - 'Repeat Insult Patch Testing')
3. Tear-Free
4. Repeat Microbial Safety Challenge tests

SHOPPING

Where can I buy Yes To products? In the US? Internationally?
US customers can purchase the full range of Yes To products right here at yestocarrots.com! If you would like to purchase our products in a retail location, Yes To is available in close to 30,000 locations in over 30 countries. Please visit our Find A Store page to locate the retailer nearest you.
The product I'm looking for is not at my local retailer, how can I find it?
You can find it right here on our site! US customers can currently find our entire product assortment at www.yestocarrots.com.
Do you have a Yes To store?
Our store is virtual...you're here! We do not currently have a 'Yes To Carrots' store, but we're sold online and in almost every drug, mass, and grocery outlet in the United States. We are also sold in nearly 30,000 locations internationally. Please visit our Find A Store page to locate a retail location near you.
I have my own naturals store and would like to carry your products, who do I need to contact?
We are excited to speak to potential new retailers. Please contact care-ettes@yestocarrots.com for further information.
Do you have a customer loyalty program?
Currently, we offer specials and promotions via our newsletter. Sign up for our emails to be the first to know about exclusives, special offers and promotions. We will be developing a traditional Customer Loyalty Program in the coming months. Sign up for our newsletter to be informed of the rollout.
What do I do if I need to return an item?
Please visit our Customer Service Section for a complete review of product returns and exchanges.
How do I contact Customer Service?
Please visit our Customer Service or Ask The Experts sections to find the various ways in which you may contact Yes To.
How can I receive a catalog?
We do not have a printed catalog. In order to save trees and be nice to our planet, we have taken our entire product catalog virtual here on yestocarrots.com.
How can I get coupons?
We do offer coupons at times. Sign up for our email newsletter to receive notification of coupons, special offers and promotional codes as they become available.
I am a retailer, and would love to sell Yes To products. Who can I contact?
Please email care-ettes@yestocarrots.com.
I am a vendor, and am interested in working with or selling my products to Yes To. Who do I contact?
Please email care-ettes@yestocarrots.com
Are the packaging materials used to ship my purchase eco-friendly?
YES! We are proud to say that all our purchases are shipping in brown corrugate boxes, which are recyclable. Any items that require a little extra padding inside are packed with eco-friendly fillers that are bio-degradable. And, of course, your shipping invoice is also printed on recyclable paper. We do suggest you keep your invoice in case you need to return your purchase.
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