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RETURNS & EXCHANGES

RETURN POLICY

We want you to just love your purchase as much as we do. However, if something just isn't right, we want to make it right. If you are not happy with your purchase, you may request a return or replacement. At this time, we are only able to accept returns and exchanges in the United States. See below for details.

RETURNS AT A RETAIL LOCATION

If you purchased your Yes To product from a retail store, please contact the store directly for their return policy. Currently we are unable to accept returns of products purchased at a retail location.

RETURNS TO YESTOCARROTS.COM

You may return your unused product (or portion of) purchased from yestocarrots.com by mail for a full refund within 30 days of the date of purchase. If you purchased a product as part of a giftpack or kit, the entire giftpack or kit must be returned within 30 days of the date of purchase to receive your refund. Product does not need to be returned with external packaging. Please do not empty and / or clean products (jars, tubes, bottles, etc.) prior to sending for return or exchange. Finished products are not eligible for exchange or return.

To complete your return, please phone our customer service team at 1-888-92-YESTO to receive a Return Authorization Number prior to shipping your item back. Please have your order number (if available) so that we may track your purchase. Mailing instructions will be provided when speaking to the customer service representative. All returns will be credited to the original form of payment. The customer is responsible for return postage for all returns and exchanges. Yes To, Inc. will pay for shipment of product exchange to the customer. We suggest using a trackable mail carrier when shipping your item(s).

At this time, we are only able to accept returns and exchanges in the United States.

We cannot accept returns or exchanges after 30 days of purchase.

We do not give refunds, credits, or exchanges for yestocarrots.com specials, discontinued items, Final Sale or items purchased at a retail location, through unauthorized resellers or online auctions. Prepackaged giftpacks and kits are assembled individually and may vary slightly. Yes To, Inc. reserves the right to substitute a product of equal value and nature if the original product becomes unavailable or is discontinued. Yes To, Inc. reserves the right to refuse returns of items that may not have been purchased within the last year or for high quantity returns (multiple returns by a single customer on a regular basis).

EXCHANGE POLICY

We know that it takes time to determine your veggie recipe...you may try the Tomato Face Mask, but really need the Carrot Face Mask. We've all been there! We are happy to exchange your item for the same or similar item in another skin type category. We are unable to process any exchanges for a completely different item. For example, we cannot exchange your Face Mask for Body Butter. We think you understand that! We also do not provide exchanges for discontinued or Final Sale items. Exchange items are sent after the return item(s) have been received and undergone a quality control check. You will receive an email notification with a new tracking number.

This policy excludes products purchased at a special price, on sale, promotions, Final Sale and / or discontinued items.

To complete your exchange, please phone our customer service team at 1-888-92-YESTO to receive a Return Authorization Number and exchange instructions prior to shipping your item back. Please have your original receipt and /or your order number so that we may track your purchase. . Product does not need to be returned with external packaging. Please do not empty and / or clean products (jars, tubes, bottles, etc.) prior to sending for return or exchange. Finished products are not eligible for exchange or return.

The customer is responsible for return postage for all returns and exchanges. Yes To, Inc. will pay for shipment of product exchange to the customer. We suggest using a trackable mail carrier when shipping your item(s).

DAMAGED / DEFECTIVE PRODUCT

Check. Double Check. Triple Check. All our products are thoroughly checked for defects and damage prior to distribution. We certainly hope you don't, but if you have received a damaged or defective product purchased through yestocarrots.com, please notify us at 1-888-92-YESTO for a Return Authorization within 7 days of receipt (to be eligible for exchange). We will happily replace a damaged item [if available]. Yes To will pay for shipping return costs for a damaged / defective product (up to $8).

For exchange of damaged/defective product purchased from a retail location, please follow the 'Returns at a retail location' policy outlined above.

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